Solving the Problem

       Many device or network problems are straightforward to resolve, but others yield misleading symptoms. If one solution does not work, continue with another. A solution often involves: Upgrading software or hardware (for example, upgrading to a new version of agent software or installing Gigabit Ethernet devices) Balancing your network load by analyzing:• What users communicate with which servers• What the user...

Read More

Identifying and Testing the Cause of the Problem

      After you develop a theory about the cause of the problem, test your theory. The test must conclusively prove or disprove your theory. Two general rules of troubleshooting are: If you cannot reproduce a problem, then no problem exists unless it happens again on its own. If the problem is intermittent and you cannot replicate it, you can configure your network management software to catch the event in progress.      ...

Read More

Understanding the Problem

      Networks are designed to move data from a transmitting device to a receiving device. When communication becomes problematic, you must determine why data are not traveling as expected and then find a solution. The two most common causes for data not moving reliably from source to destination are: The physical connection breaks (that is, a cable is unplugged or broken). A network device is not working properly and...

Read More

Recognizing Symptoms

       The first step to resolving any problem is to identify and interpret the symptoms."Recognizing Symptoms" The first step to resolving any problem is to identify and interpret the symptoms. You may discover network problems in several ways. Users may complain that the network seems slow or that they cannot connect to a server. You may pass your network management station and notice that a node icon is red. Your...

Read More

Troubleshooting Strategy

How do you know when you are having a network problem? The answer to this question depends on your site's network configuration and on your network's normal behavior. See"Knowing Your Network" for more information. If you notice changes on your network, ask the following questions: Is the change expected or unusual? Has this event ever occurred before? Does the change involve a device or network path for which you already have a backup solution...

Read More

How To Prioritization for Incidents

What is a incident?An Incident is a system bug or error, user question, or routine administration request. Defect Categories Defined – High      Incident of highest relative urgency. Essential Suite may be severely impacted and end-users require immediate assistance. The situation meets one or more of the following criteria:      1. Any issue that significantly increases the likelihood of a safety...

Read More

Ping Multiple Destination With Batch File

       A common tool that network and system admins make use of is the “Ping” command which is a very simple and effective way to verify a machine is available on the network (firewall rules depending of course). So if you find yourself having to ping multiple machines at once, a very useful tool is the batch files, which will not only ping all the ip addresses but also give you ping results in text file format with just single...

Read More

How to Use the Traceroute Command

     Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination, or fails to and is discarded. In addition to this, it will tell you how long each 'hop' from router to router takes.     In Windows, select Start > Run > Type cmd or Start > Programs > Accessories > Command...

Read More

How to Use the Ping Command

       Pinging is a command which tells you if the connection between your computer and a particular domain is working correctly.        In Windows, select Start > Run > Type cmd or Start > Programs > Accessories > Command Prompt. This will give you a window like the one below.       Enter the word ping, followed by a space, then the domain name.       If the results...

Read More

Color Batch File To Check Network~Server

       I wrote this today to provide an easy way for anyone to see if a computer is on the network/internet and even do some basic troubleshooting. If someone wanted to take this. Just cut and past into a text file and save with a .bat extension and you should be good to go. Could easily be put on a floppy or e-mailed to someone to test with.. Here is the basic color command: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...

Read More

Basic commands

Basic commands, windows admin's should know Basic commands View Last Reboot Time net statistics server | more Run a program as another user runas /user:domain\username appname ex: runas /user:jeffk cmd.exe Remote Desktop into Console of specific computer Mstsc /v:computername /console Ex: mstsc /v:deserver /console Map a network Drive Net use drivename: \\server\share Net use z: \\daserver\music Force network credentials Net use \\server\sharename...

Read More